Refund policy
At SPENBE we want you to be 100% happy with your purchase. If you're not, you can exchange or return your order under the following conditions.
Time limit
You have 30 calendar days from receiving your order to request an exchange or a return. That's more than double what the law requires.
Conditions
- The item must be unused. Trying it on your dog at home doesn't count as use.
- For returns, the complete order must come back unused and in its original box.
- For exchanges, you only need to send back the item you want to change, unused. You don't need the box.
- We can't accept returns of items that have been used, damaged or are missing their original box.
Exchanges
- The first exchange on each order is free (size, colour or model), except in the Canary Islands. From the second onwards, the cost shown on our Exchanges and returns page applies.
- If the new item costs more, you pay the difference. If it costs less, we refund the difference.
- We ship the new item within 24-48 hours of receiving the original.
How to request it
Message us on WhatsApp at +34 645 394 621 or email info@spenbe.com with your order number. You can also do it from your customer account at account.spenbe.com: select the order and click "Request return".
Refunds
- Return shipping is at the customer's expense and is deducted directly from the refund, at the rate for your region shown on the Exchanges and returns page.
- Your original shipping cost is refunded, unless you chose a delivery option more expensive than standard, in which case we refund the standard shipping amount.
- Once we receive and check the item, we refund you within a maximum of 14 calendar days, using the same payment method you used.
Faulty product or wrong item
If your order arrives damaged, incomplete or we've sent you the wrong item, message us with a photo at info@spenbe.com or on WhatsApp as soon as you notice. We'll replace it or refund you in full, shipping included, at no cost to you.
BE COMFY, BE TRENDY, BE SPENBE.